Fair, upfront refunds.

• 7+ days before the event: full refund, no questions asked.
• Between 7 days and 48 hours: 50% refund, or a free transfer to any other Eventide event of equal or lower value.
• Within 48 hours: tickets are non-refundable, but always transferable to a friend at no cost.

If the organiser cancels, you'll receive a full refund automatically within 5–10 business days — including the Eventide service fee.

If the event is rescheduled, your ticket is valid for the new date. If you can't make it, you're entitled to a full refund as long as you let us know within 14 days of the new date being announced.

1. Open the booking confirmation email.
2. Tap "Manage booking" and choose "Request refund".
3. Pick a reason and submit — you'll see your eligible refund amount before confirming.

Refunds return to your original payment method. Card refunds usually arrive within 5–10 business days; wallet refunds are typically instant.

The 5% Eventide service fee is refunded on full refunds and on organiser-initiated cancellations. It is not refunded on partial refunds inside the 7-day window.